Benefits:

Competitive salary
Opportunity for advancement
Paid time off
Training & development

Compensation and Benefits:

Competitive Annual Salary
Additional training/development opportunities
Paid Time Off

The Customer Service Representative reports directly to the SpeedPro studio owner and is primarily responsible for developing and executing marketing campaigns to obtain new clients, while also helping to oversee and maintain the existing customer base.

This is a full-time, early career position where you will be empowered to make decisions, execute programs and achieve results. You will also have the opportunity to develop new fundamental processes and initiatives; therefore, this role is best suited for someone that is interested in getting in on the ground floor and growing alongside the business.

Core Functions:

Serve as the primary point of contact for clients from initial inquiry through project completion
Translating client needs into clear, executable project scopes for production teams, vendors, and installers
Manage client expectations throughout the project lifecycle, proactively communicating status updates, timelines, and changes
Source and coordinate vendors as needed, reviewing pricing and lead times to support margin and delivery requirements
Utilize various digital marketing techniques (i.e., PPC) as well as more traditional marketing functions (i.e. direct mail) to increase lead generation
Make follow-up calls to existing customers to ensure their satisfaction with end-products and to drive further business opportunities
Oversee and develop content for blogs and social media accounts (Facebook, Instagram, LinkedIn, etc.) to generate awareness of the SpeedPro brand
Maintain and update studio website as needed
Drive a variety of lead development initiatives including list building and data mining programs, with the goal of scheduling client appointments
Manage and utilize proprietary CRM (customer relationship management) system to track calls and meetings to prospective and existing customers
Manage entire sales process from estimating to closing deals

Other Required Skills:

Highly motivated with a great attitude, and a desire to help others via an engaging personality and upbeat telephone personality
Ability to maintain high level of engagement with customer base
Exceptional time management and organizational skills
Proactive and self-motivated to work independently and in a team environment
Exceptional verbal and interpersonal communication skills
Keen eye for visual design
Professionalism, confidence, and willingness to roll-up sleeves and drive results
Strong communication and listening skills

Ideal Candidates Will Also Possess:

1+ year of prior customer service experience
Prior inside sales a plus
Proficient in Microsoft Office including Outlook
Experience with Adobe products is a plus
Experience with Corebridge is a plus

Compensation: $35,000.00 - $50,000.00 per year

Working at SpeedPro and in the large-format printing industry, gives you a chance to be creative. You will be hands-on, in the field, solving problems and meeting clients to make custom solutions every day. As a national brand, specializing in a variety of printed products, SpeedPro takes great pride in partnering with our long-term, satisfied clients. Our goal is to be considered an extension of each client’s marketing team, and we collaborate with partners to determine the right solution for you and your business’s end customer.

At SpeedPro, we value the relationship between our clients and their customers and deliver quality work on time, every time. With a nationwide network of more than 130 studios, the same standard for excellence in printing, timeliness, and customer service is guaranteed. This is why we have an exceptional net promoter score with our clients of 96.

Working at an independently owned and operated SpeedPro studio sets you up for a bright future. Studio employees experience a fast-paced work environment with new challenges and rewarding opportunities every day. If you are looking for a monotonous desk job, this is not the right job for you.

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